Shipping policy

Because every item is personalized just for you, please allow 1–2 weeks (7 to 14 business days, excluding weekends and holidays) for processing. This is separate from shipping time.

You will receive an order confirmation email when you place your order and another email when your order ships.

We always meet our production deadlines, but we are not responsible for carrier delays. Shipping can be delayed by things like postal staffing shortages and the holiday rush.

Domestic Shipping Rates and Estimates

We offer $8 flat rate shipping within the United States and free shipping on orders of $100 or more. Express shipping is calculated at checkout.

Shipping option	Estimated delivery time	Price
Flat Rate	5 to 7 business days	$8
Free Shipping (orders $100+)	5 to 7 business days	$0
Express	2 to 3 business days	Calculated at checkout

International Shipping

We offer international shipping to the following countries: Canada, United Kingdom.

Shipping charges for your order will be calculated and displayed at checkout.

*Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Magnolia Monogram is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at support@magnoliamonogram.com with your name and order number, and we will look into it for you.

Concerns and refunds

Because every piece is embroidered just for you, please double-check your spelling, monogram initial order, font, and thread color before placing your order. We embroider exactly what you type.

You have 30 days after your order is delivered to raise a concern. Please email us at support@magnoliamonogram.com with your order number, a description of the issue, and a photo of the item. Refunds are allowed on a case-by-case basis.

See our full Refund Policy for details. If you have any further questions, please don't hesitate to contact us at support@magnoliamonogram.com.